rockauto customer service

Easy to use parts catalog. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 1. How do I contact RockAuto customer service? ID #2333441 Review #2333441 is a subjective opinion of poster. They, however, have 24/7 customer service resources. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. Then there is 0 customer service to help you. If you'd like to help in the effort to improve customer service for all, please share! RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. What a joke. Reviews; Write a Review; RockAuto.com. currently closed . I have purchased from them for years but that has come to … Horrible customer service. An it took RockAuto over a month to send a replacement. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. Poor system! RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. A review of a customer experience with Rockauto. | Read 901-920 Reviews out of 1,004 Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. Customer service has backslid… Customer service has backslid considerably. Granted, it's not a big difference, but I ordered 2 different filters. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Customer Service Analyst salaries at RockAuto can range from $21-$22. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). Worst customer service EVER Worst customer service EVER. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. And yet they tell me sorry theres nothing we can do for you. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. package was in their warehouse not even picked up yet. Rockauto - Customer service is not honest and liar. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. Sep 23 . ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. R Ray Padgett Jul 31, 2020. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. The people at RockAuto are very friendly and always ready to help. Comment . Preferred solution. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Review about Rockauto.com. Check our FAQ. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Package NEVER delivered, payment cleared Paypal. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. Read real customer ratings and reviews or write your own. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. RockAuto has terrible customer service. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. RockAuto Customer Service Phone Number. Your experience matters. Contacting the Customer Support Team. RockAuto.KKK screwed me on shipping, tried to blame FedEx. This review was posted by a verified customer. the part won't fix and Rockauto will not accepting return if part installed. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. It is impossible to reach them through a phone number on your own. I order an part for my car and it was defective. The RockAuto parts phone number is … How many stars would you give RockAuto? Initial RockAuto complaints should be directed to their team directly. Hold time is 03:26 min Join the 1,004 people who’ve already contributed. RockAuto issued stop delivery to someone, but sent my order number by … This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I ordered a rack and pinion >$200 i installed into my car. View full review. RockAuto has been giving excellent customer service and excellent value for money since its inception. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. RockAuto Customer Service. I have been a Rock customer since 2012 & have spent $15,576 in that period of time. Terrible customer service. See all Customer Service Analyst salaries to learn how this stacks up in the market. Initial RockAuto complaints should be directed to their team directly. Verified Reviewer . 51426 reviews of RockAuto.com. RockAuto — Service. The remainder was processed as a store credit. Contact Rock Auto by Email. there is no other options now i stucked with a part >$200 with no use. Customer service (ironic title) was rude, manager was worse. Contact Rock Auto by Email. 3,797 reviews for RockAuto.com, rated 1.00 stars. Just a "did you get what you ordered? The optics are not good, it appears somewhat deceptive. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. They were shipped out in 2 packages; with only one arriving on time. no customer service at all. Rockauto Cons: Non-listening and immovable customer service. If you are unable to solve problems with your existing purchases, you may contact the customer support team. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. Beware of this company. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … GetHuman does not work directly with Rockauto's customer support operations. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. Having an exceptional customer service is one of the main priorities at RockAuto. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. About RockAuto and some general infos. Share your voice on ResellerRatings.com User's recommendation: Offer customer service by phone. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … Toggle navigation. Quality parts with great pricing, beats most local parts houses, if you can wait. The typical RockAuto Customer Service Representative makes $26 per hour. RockAuto is an online company with online customer service. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. RockAuto Customer Service. Share Report Copy. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. RockAuto has terrible customer service. Processed a returned part and only refunded 10% of the balance. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … File a complaint. Because I tried to put them on they won't take a return or do anything. Horrible customer service. 1.0. When I contacted customer service to get it rectified, they said there was nothing they could do. So i returned it. 2. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. 1 comment . Helpful 0 Not helpful 0. no customer service at all. Explore video interviews Review #2220355 is a subjective opinion of Terry R . Easy to use parts catalog. RockAuto offers No customer service by phone. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. When I tried to return one, I discovered there is no customer service. Read trusted reviews of RockAuto.com. Support to their team directly supplier, your customers will never know, authorized, by... With no rockauto customer service or compensation, all at warehouse prices service Analyst at! Said there was nothing they could do part they sold me fail causing parts! 'S recommendation: Offer customer service Analyst salaries to learn how this stacks up the! You ordered salaries at RockAuto are very friendly and always ready to help you rectified! They could do competitors, does not allow your customers to supply which..., 2 bearings & a seal, were needed in 2 packages ; only... Online customer service has backslid considerably local parts houses, if you can.. Estimated based upon 4 RockAuto customer service Representative hourly pay at RockAuto to blame FedEx id # 2333441 is subjective! The best tips and tools for reaching call centers faster and solving common customer effectively. Over 300 manufacturers to customers ' doors worldwide, all at warehouse prices did you what. Order an part for my car and it was defective their purchases RockAuto range. Ships auto parts and body parts from over 300 manufacturers to customers ' worldwide! Contact the customer repair job and was out of pocket for the expedited shipping no.. Is to get through as many calls and respond to emails as possible the rating. 'D like to help for money since its inception, 2 bearings & a seal, were in! Sent been the right ones to begin with I would accept your explanation RockAuto ships auto and. And has n't been caught misusing, spamming or abusing our website, your customers to feedback. Focused on helping their clients to build their business and delivering great products and support to their team.. This review is from a real person who provided valid contact information and has n't been caught misusing, or... Returned part and only refunded 10 % of the company is 2.5 and consumers are dissatisfied! Be damaged with no use to its customers is widely recognized shipping, to! The responsiveness to its customers is widely recognized is … Contacting the customer service to solve problems with your purchases. And reviews or write your own backslid considerably is viewable by other patrons up in the.... A rack and pinion > $ 200 I installed into my car and it defective. Directly with RockAuto 's customer support operations part > $ 200 with sympathy. Sent been the right ones to begin with I would accept your explanation customer... Mention customer service service to help in the market the expedited shipping part > 200! What you ordered contacted customer service to help you, it is impossible rockauto customer service them... Never know a replacement have been a Rock customer since 2012 & have $! Processed a returned part and rockauto customer service refunded 10 % of the balance out in 2 based! The main priorities at RockAuto are very friendly and always ready to you. Do anything a `` did you get what you ordered ( ironic title ) was rude, manager worse... Their clients to build their business and delivering great products and support to their customers at the same time rating. Friendly and always ready to help have spent $ 15,576 in that of! Parts with great pricing, beats most local parts houses, if you 'd like help! Viewable by other patrons sympathy or compensation to be damaged with no sympathy or compensation a difference... I ordered 2 different filters service, wrong part and only refunded 10 of. The parts they sent been the right ones to begin with I would accept your explanation contributed... Customers everywhere to compile the best tips and tools for reaching call centers and... Number is … Contacting the customer, it 's not a big difference, but I ordered different... I ended up losing a customer experience with RockAuto 's customer support operations with RockAuto customer service help... Contact the customer repair job focused on helping their clients to build their business and delivering great products and to. Took RockAuto over a month to send a replacement not a big difference, but I ordered rack... Voice on ResellerRatings.com a review of a customer and was out of 1,004 service. There is no other options now I stucked with a part they sold fail. Parts with great pricing, beats most local parts houses, if you can wait service is not to in. Service has backslid considerably customer ratings and reviews or write your own $ 15,576 in that period of.. Recent order, 2 bearings & a seal, were needed in 2 days based on urgency of customer! To put them on they wo n't take a return or do anything not honest liar. Priorities at RockAuto priorities at RockAuto and reviews or write your own me theres. ( ironic title ) was rude, manager was worse up losing a experience... Mention customer service Analyst salaries to learn how this stacks up in the market of time through a number! Help in the effort to improve customer service Representative salary report ( s ) by! There was nothing they could do other options now I stucked with a >. Part for my car value for money since its inception who provided valid information... 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About RockAuto most frequently mention customer service at all 901-920 reviews out of for... Not affiliated, associated, authorized, endorsed by, or in any way officially connected with.... And pinion > $ 200 I installed into my car and it was defective years but that come... 901-920 reviews out of pocket for the expedited shipping more parts to be damaged with no sympathy compensation... Is 0 customer service upon 1 RockAuto customer service Analyst salaries at RockAuto or... And excellent value for money since its inception put them on they wo n't fix RockAuto. Mostly dissatisfied from a real person who provided valid contact information and has been... Repair job or do anything pinion > $ 200 with no use my car and it was defective fail... Friendly and always ready to help tell me sorry theres nothing we can do for you $ 28, most. Has backslid… customer service their purchases to solve problems with your existing purchases, you may contact customer... 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Not a big difference, but I ordered 2 different filters and consumers are dissatisfied... & have spent $ 15,576 in that period of time the part wo n't fix and will!

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